Cancellation of order
The right of cancellation applies only to private consumers who shop through Business owners have no right of withdrawal.

You are entitled to cancel an agreement without justification within 90 days. If you have purchased more items in an order, you can choose to undo the purchase of some or all of the goods. Check for refund of delivery costs in case of withdrawal below.

If the deadline expires on a public holiday, Saturday, constitution, Christmas eve or New Year's Eve, the deadline for the following day is extended.

How to take advantage of the right of withdrawal:

You regret your purchase by notifying us that you regret.
The easiest way is for you to fill out and submit the return form that was sent to you with the items, and simply enclose the form when returning the items to us.

You can also send an email stating that you wish to return the order to
E-mail address: [email protected]

We kindly ask you to provide your order number from your receipt or invoice.
You can also undo the purchase by refusing to receive the item or by failing to pick it up.

Return of the item and return costs:
The cancellation period expires 90 days after the date on which you or another person you have chosen (but not the carrier) receives the last item in physical possession.

If you have ordered multiple items in an order and we cannot deliver the goods at the same time, the cancellation deadline from you or another person you have chosen (but not the carrier) will be the last item in physical possession.

If the deadline expires on a public holiday, Saturday, constitution, Christmas eve or New Year's Eve, the deadline for the following day is extended.

You must send your order back to us without undue delay and within 90 days after you have notified us that you wish to cancel your purchase. You must, hold the direct costs incurred in returning the item. Upon return you are responsible for ensuring that the item is properly packed. You bear the risk of the item from the time of delivery. Remember to receive a receipt for delivery of the package. Note! We do not receive packages sent COD or similar.

Follow these steps if you want to return your item(s):


Step 1: Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.

NOTE: When returning shoes, the shoe box may not be used as a shipping box alone.


Step 2: Enclose the return form with the item(s) you wish to return.


Step 3: Please send an email to customer support and let us know that you wish to return your order, as well as exactly which products from the order you want to return to get your free return label [email protected] 


Step 4: Print out and attach the freight label provided by the customer support. 


Step 5: Send your package from the selected point of dispatch. NOTE: Remember to ask for a receipt when you drop off your package at your chosen point of dispatch so that your package is insured.

The items must be returned to the following address:
Outfit International A/S
ATT: Aftersale
Greve Main 3
DK-2670 Greve

When we receive the items, we will check them, and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase. In any case, you will not be charged any fees due to the refund.

We will refund the amount without undue delay and in any event within 14 days from the date we have received the goods returned, or until you have submitted proof that the goods have been returned.

Testing of the goods and packaging:

You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it for real use.

If the product is tested in addition to what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant's commercial value.You must return the
item to the original packaging.

You should also ensure that the item is properly wrapped when you return it. You carry the risk of the package(s) until we receive it. Therefore, save mail and if possible also track and trace number.